Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Go beyond the basics with the Klaviyo marketing app. New stores get a guided setup — sign-up form, welcome email, and abandoned-checkout flow — without leaving Shopify Admin. Unify data from 350+ integrations and boost marketing performance with campaigns, smart segmentation, and automated workflows from Klaviyo’s AI Agents. Over 117k brands use Klaviyo and Shopify to grow faster with personalized emails, SMS, WhatsApp messages, and marketing automation tools that turn browsers into buyers.

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. When buyers sign in with Shop, your Inbox agent can personalize replies using their preferences and purchase history from across Shopify. Run Inbox with or without the agent. Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules.

Allow your customers to personalize and customize your product with images & color swatches, dropdown menus, buttons, text & monogram inputs, custom fonts & color selections, upload fields, and more. Use Conditional logic & Dynamic Pricing to create a complete product-building experience. Offer live customization, increase customer engagement, and simplify custom orders.

Shopify Product reviews allows you to add a customer review feature to your products. This provides a way for your customers to engage with you, as well as each other to encourage sales. Features: Theme-friendly design Reviews automatically match your store's look and feel Easy customization - Edit layout options, text and colours without needing to code Bulk actions - Publish, hide, filter, and manage reviews quickly and easily CSV import and Export - Import and export your reviews as a spreadsheet SEO-friendly review scores - Add review scores to your Google search results Shopify Product reviews allows you to add a customer review feature to your products. This provides a way for your customers to engage with you, as well as each other to encourage sales. Features: Theme-friendly design Reviews automatically match your store's look and feel Easy customization - Edit layout options, text and colours without needing to code Bulk actions - Publish, hide, filter, and manage reviews quickly and easily CSV import and Export - Import and export your reviews as a spreadsheet SEO-friendly review scores - Add review scores to your Google search results