Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Wishlist Plus enables your shoppers to save favorites and return to them later. Comes with powerful APIs to customize wishlists and integrates with leading email services to send price drop and restock alerts. Helps shoppers organize products into multiple wishlists and share them via emails, SMS, and socials. Supports anonymous wishlists. Comes with detailed reports on shopper behavior. Includes a new Customer Accounts extension for easy tracking of all wishlists and browsing activity.

Retain more customers with a customisable loyalty program and referrals. Launch quickly and easily make changes, no coding required. Encourage customers to spend more and increase repeat purchases with 20+ out-of-the-box campaigns, like goal spend and social media engagement. Acquire more new customers quickly by incentivizing referrals. Access advanced analytics to understand customer behaviour and optimise your rewards program to boost engagement and create lasting brand loyalty.

EasyGift helps you automatically add to cart any free gifts or product add on based on custom rules. You'll become a monster upsells brand with these kinds of add to cart upsells and BOGO / Buy 1 Get 1 offers. With a super simple UI, creating rules for free gift upsell is as easy as meditation for a monk. You can choose to generate cartbot like rules for cart upsells based on the total cart value or specific products. You can even decide when to activate the offer by scheduling a start time.

Prevent broken links from impacting SEO. Set up 301 redirects, 404 redirects, & URL redirects for any changed or removed URLs. Handle site migrations & bulk product updates by importing 404 redirects & URL redirects. Protect SEO rankings & revenue by resolving 404 page errors & broken URLs before they impact search authority. AI Redirects scans your store, finds the best replacement page for each 404 & creates the 301 redirect automatically, with a confidence score you control.