Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Collect product reviews, ratings, photos, videos, and Q&A that boost trust and improve SEO. Use customizable widgets that fit perfectly with your Shopify store’s design and showcase authentic customer experiences. Launch a powerful loyalty and rewards program to drive repeat purchases with points, discounts, referrals, and VIP tiers. Automate review requests and customer campaigns to grow revenue and retention.

Klaviyo Reviews collects text, photo, and video reviews with automated email and SMS requests from prebuilt flows. Verified reviews build trust, and AI helps customers write reviews and drafts your replies in your brand voice. Show ratings, summaries, and reviews in on-brand widgets, sync to Google Shopping, and add custom questions. Because reviews live in your CRM, segment on ratings, personalize across channels, feature reviews in campaigns and flows, and route low ratings to support.

Go beyond the basics with the Klaviyo marketing app. New stores get a guided setup — sign-up form, welcome email, and abandoned-checkout flow — without leaving Shopify Admin. Unify data from 350+ integrations and boost marketing performance with campaigns, smart segmentation, and automated workflows from Klaviyo’s AI Agents. Over 117k brands use Klaviyo and Shopify to grow faster with personalized emails, SMS, WhatsApp messages, and marketing automation tools that turn browsers into buyers.

Turn everyday orders into bigger carts with free gifts, BOGO, and Buy X Get Y offers. Auto-assign a gift or let shoppers choose, and set tiered cart goals by subtotal, item count, or product tag. Launch campaigns in minutes with a progress bar that nudges customers toward the next reward—no coding or theme edits required. Schedule offers, customize the look to match your brand, and run several promotions at once. Ideal for stores using gifts and BOGO to lift average order value.