Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.

Monk is built to do one thing exceptionally well: drive additional sales and conversions from your current store traffic. Run offers, discounts and product recommendations wherever they work best for you - product page, cart, checkout, or post-checkout. Customise the design & experience of the app's widgets (+ translate text) to suit your theme and brand and use the in-app eligibility rules engine to create highly targeted and personalised buyer experiences.

Wyllo is a risk intelligence platform that helps merchants manage fraud, policy abuse, and customer experience across the entire commerce lifecycle. By combining identity signals with behavioral intelligence, Wyllo enables merchants to better understand shopper intent and make smarter decisions across checkout, returns, refunds, and customer support. Wyllo works with leading ecommerce brands and integrates directly into the platforms where merchants manage orders and customer interactions.

Collect product reviews, ratings, photos, videos, and Q&A that boost trust and improve SEO. Use customizable widgets that fit perfectly with your Shopify store’s design and showcase authentic customer experiences. Launch a powerful loyalty and rewards program to drive repeat purchases with points, discounts, referrals, and VIP tiers. Automate review requests and customer campaigns to grow revenue and retention.

Klaviyo Reviews collects text, photo, and video reviews with automated email and SMS requests from prebuilt flows. Verified reviews build trust, and AI helps customers write reviews and drafts your replies in your brand voice. Show ratings, summaries, and reviews in on-brand widgets, sync to Google Shopping, and add custom questions. Because reviews live in your CRM, segment on ratings, personalize across channels, feature reviews in campaigns and flows, and route low ratings to support.