
Returns and exchangesBy Hafsa Software-Launched September 24, 2026Updated September 25, 2026
SwapBack Returns & Exchanges launched on September 24, 2026. Shoplist is watching for its first storefront installs and tracking pricing in the meantime.
Get alerted on first storefront installs, review spikes, pricing changes, and listing edits.

Track merchant-reviewed return requests, replacement choices, and return PDFs.
SwapBack is a request-tracking workspace inside Shopify Admin. Customers submit return or replacement requests through a store-specific portal. Staff review requests, select catalog variants, attach merchant PDFs or create return-authorization PDFs, and export CSV reports. SwapBack does not support store-credit requests, issue refunds, create replacement orders, or buy carrier postage. Complete those actions separately in Shopify Admin or your carrier account.
Every number on this page comes from public storefront scans and the public Shopify App Store listing. If Shoplist shows SwapBack Returns & Exchanges on a store, it is there.
Read the data methodology